AINAP Ltd (“AINAP”, “we”, “our”, or “us”) operates MindPulse, a predictive wellbeing and emotional risk insights application. This Privacy Policy explains how we collect, use, store, and protect personal data when you use MindPulse, our websites, and related services.
For privacy, data protection, and legal questions, contact anand@ainap.co.uk. For product support (accounts, bugs, general MindPulse help), contact support@ainap.co.uk.
1. Who we are
Company: AINAP Ltd
Product: MindPulse
Address: 20 Hurrell Drive, Harrow HA2 6DY, United Kingdom
Legal / privacy: anand@ainap.co.uk
Product support: support@ainap.co.uk
For the purposes of applicable data protection law, including the UK GDPR and EU GDPR where relevant, AINAP Ltd is the data controller for personal data described in this Privacy Policy.
2. Important notice
MindPulse is a non-diagnostic wellbeing application.
MindPulse:
- does not provide medical advice,
- is not a medical device,
- does not diagnose, treat, cure, or prevent any disease or mental health condition.
Any scores, insights, predictions, prompts, or nudges generated by MindPulse are intended for informational and wellbeing support purposes only. Users should seek qualified professional advice where appropriate.
3. What data we collect
We collect only the data necessary to provide and improve MindPulse.
3.1 Account and identity data
This may include:
- email address,
- login/authentication details,
- account creation details,
- user ID or internal account identifiers.
If you sign in using a third-party provider such as Google or Apple, we may receive limited account information necessary to authenticate you.
3.2 Health and activity data
If you choose to connect supported health integrations such as Apple Health or Google Fit, and grant permission, we may access categories such as:
- sleep data,
- activity or step count,
- heart rate,
- heart rate variability,
- related wellness indicators that you have explicitly allowed us to access.
We only access health-related data after you provide explicit permission through your device or platform settings.
3.3 Self-reported and assessment data
This may include:
- questionnaire responses,
- wellbeing or mood-related inputs,
- reflective check-ins,
- preference data,
- routine or lifestyle preferences.
Where applicable, MindPulse may present structured wellbeing questionnaires or similar supportive inputs. These are used as non-diagnostic signals.
3.4 Usage and interaction data
This may include:
- feature usage,
- interaction with nudges and recommendations,
- click/tap events,
- screen or session flow,
- engagement history inside the app.
3.5 Device and technical data
This may include:
- device type,
- operating system version,
- app version,
- crash logs,
- diagnostics,
- performance and reliability metrics,
- IP address or approximate technical location data where necessary for security and service operation.
3.6 Support and communications data
If you contact us, we may collect:
- your message,
- support history,
- contact details you provide,
- records of communications.
Please use support@ainap.co.uk for product and account support, and anand@ainap.co.uk for privacy, data rights, and legal correspondence, so we can route your request correctly.
4. How we use your data
We use personal data to:
- create and manage your account,
- authenticate users,
- provide app functionality,
- generate supportive wellbeing insights,
- personalise nudges and recommendations,
- process optional health and activity integrations,
- improve product performance and reliability,
- monitor security and prevent abuse,
- provide customer support,
- comply with legal obligations.
We do not sell your personal data.
5. AI, predictive models, and automated processing
MindPulse may use machine learning, rules-based models, and other computational approaches to analyse user-provided or user-authorised signals and generate wellbeing-related insights.
This may include:
- pattern recognition,
- trend analysis,
- predictive risk scoring,
- personalised support prompts or nudges.
Important points:
- these outputs are probabilistic and indicative,
- they are designed to support wellbeing and reflection,
- they do not constitute medical advice,
- they do not produce legal effects or similarly significant decisions.
Users remain in control of their choices and can ignore, dismiss, or disable many app interactions where supported.
6. Our legal bases for processing
Depending on the context, we rely on one or more of the following legal bases:
- Consent — where you choose to connect health data, enable optional features, or otherwise grant permission.
- Contract — where processing is necessary to provide the app and its core features to you.
- Legitimate interests — where necessary to secure, maintain, improve, and operate our services responsibly.
- Legal obligation — where we are required to process or retain data by law.
Where health-related or similar sensitive data is involved, we rely on explicit consent where required.
7. Health data and sensitive data
If MindPulse accesses health-related data, we treat that data with heightened care.
We will:
- request permission before access,
- explain why access is needed,
- use the data only for disclosed purposes,
- provide ways to revoke permissions,
- avoid selling or sharing it for advertising.
If you do not grant access, MindPulse may still function in a limited or alternative way depending on the feature.
9. Data retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- maintaining your account,
- providing services,
- resolving disputes,
- complying with legal obligations,
- ensuring security and integrity.
Retention periods vary depending on the data type and purpose. Where possible, we delete or anonymise data when it is no longer needed.
10. Data security
We use reasonable technical and organisational measures to protect personal data, including:
- HTTPS/TLS encryption in transit,
- role-based access controls,
- secure infrastructure,
- monitoring and logging,
- principle-of-least-privilege access.
No system can guarantee absolute security, but we take privacy and security seriously and work to reduce risk appropriately.
11. International data transfers
Your information may be processed in countries outside your own. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, as required by applicable law.
12. Your rights
Depending on your location and applicable law, you may have the right to:
- access your personal data,
- correct inaccurate data,
- request deletion,
- request restriction of processing,
- object to certain processing,
- withdraw consent,
- request portability of data.
To exercise your rights, contact us at anand@ainap.co.uk (privacy and data protection). For general product support, use support@ainap.co.uk.
We may need to verify your identity before completing certain requests.
You may also lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO).
13. Consent and choices
You can control many privacy-related settings by:
- managing permissions on your device,
- disconnecting Apple Health or Google Fit,
- adjusting in-app settings where available,
- contacting us to request deletion or other changes (privacy and data rights: anand@ainap.co.uk; product and account help: support@ainap.co.uk).
If you revoke a permission, some features may stop working or be limited.
14. Children’s privacy
MindPulse is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided data to us, contact anand@ainap.co.uk and we will review and address the situation appropriately.
15. Third-party services and links
Our services may include or link to third-party services or platforms. Their privacy practices are governed by their own policies. We encourage users to review relevant third-party privacy notices where applicable.
16. Changes to this privacy policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, the app, or other appropriate channels. The “Last Updated” date above indicates when this version was last revised.
17. Contact us
If you have questions, concerns, or privacy-related requests, contact:
AINAP Ltd
20 Hurrell Drive, Harrow HA2 6DY, United Kingdom
Legal, privacy, and data requests: anand@ainap.co.uk
Product support: support@ainap.co.uk
18. Plain English summary
- We use data to operate MindPulse and provide wellbeing insights.
- We only access health-related data with your permission.
- We do not sell your personal data.
- MindPulse is a non-diagnostic wellbeing tool.
- You remain in control of your data and permissions.
- Privacy and data rights: anand@ainap.co.uk. Product support: support@ainap.co.uk.
This policy is provided for transparency. It does not constitute legal advice. AINAP Ltd is registered in the United Kingdom.